Online Purchases

For any further questions or specific requests, please feel free to contact our support team. We’re here to help you create the perfect Seiko watch that truly represents you.

What types of modifications can I request for my Seiko watch at Seiko Lab?

At Seiko Lab, you can request a variety of modifications including custom dials, bespoke straps, enhanced movements, case refinishing, and much more. We strive to cater to all your customization needs..

How do I place an order for a custom Seiko watch?

You can place an order by visiting our website and filling out the customization request form. Alternatively, you can contact our customer service team who will guide you through the process and help finalize your design.

Are the modified Seiko watches from Seiko Lab covered by warranty?

Yes, all modified watches come with a one-year warranty covering the parts and services provided by Seiko Lab. Please note that additional modifications by third parties may void this warranty..

How long does it take to receive my customized Seiko watch?

The completion time for a custom watch depends on the complexity of the modifications and our current workload. Typically, it takes between 4 to 8 weeks from the confirmation of your design to delivery.


Can Seiko Lab source a watch for me, or do I need to provide my own Seiko watch for modification?

Seiko Lab can both source a new Seiko watch for you or modify one that you already own. Please specify your preference when you submit your customization request.

Product Delivery

These questions delve into practical concerns such as repair and maintenance, potential limitations in customization, quality assurance, the impact of modifications on the watch’s originality and value, and proper care instructions for your customized timepiece.

How much does it cost to have a Seiko watch modified by Seiko Lab?

The cost varies depending on the type and extent of modifications requested. Once you submit your design ideas, we will provide you with a detailed quote based on your specific requirements.

Does Seiko Lab ship internationally?

Yes, we offer international shipping. Shipping costs and times vary based on the destination. Please contact us for specific details regarding international orders.

How can I ensure that the design I want is possible to achieve on my Seiko watch?

Our design team will review your ideas and provide feedback on the feasibility and potential challenges. We work closely with you to ensure that the design not only meets your expectations but is also technically achievable.

What materials does Seiko Lab use for customization?

We use a variety of high-quality materials ranging from premium leathers for straps, custom ceramics for bezels, to specialized metals and finishes for case modifications. We are committed to using materials that enhance both the aesthetics and functionality of your watch..

Can I return my customized watch if I'm not satisfied?

Due to the personalized nature of each custom watch, we cannot offer returns. However, we prioritize customer satisfaction and will work with you before and during the customization process to ensure your final product is exactly as you envisioned. If there are any issues with your order, please contact us to discuss potential adjustments.

Shipping, Returns and Exchanges

The additional FAQs are designed to address some of the more nuanced aspects of working with Seiko Lab and ensure that our clients have all the information they need to make informed decisions about customizing their Seiko watches.

Can Seiko Lab repair or service my existing modified Seiko watch?

Yes, we offer repair and servicing for Seiko watches, whether modified by us or others. Our skilled technicians can perform a range of services from basic maintenance to complex repairs. Contact us with details about your watch and the required services, and we will assist you.

Are there any limitations on the customization options available at Seiko Lab?

While we strive to accommodate a wide range of customization requests, certain modifications may be limited by the physical and mechanical properties of the watch components. Our team will communicate any such limitations during the consultation phase to ensure your design is both practical and achievable.

How does Seiko Lab ensure the quality of its modified watches?

Quality is paramount at Seiko Lab. We use only the finest materials and employ experienced watchmakers who follow strict quality control processes. Each modified watch is thoroughly tested to ensure it meets our high standards and functions perfectly before it is delivered.

Does modifying a Seiko watch affect its originality or value?

Modifying a Seiko watch can change its original factory specifications, which might affect its resale value as a collector’s item. However, modifications are often sought after for personal enjoyment and unique customization, enhancing its value to you as the owner.

How do I care for my modified Seiko watch?

Caring for a modified Seiko watch involves regular cleaning, avoiding extreme temperatures and chemicals, and ensuring the watch is serviced regularly. We will provide specific care instructions based on the types of modifications done to your watch to help you maintain its condition and functionality.