Answers to Your Questions

At Seiko Lab, you can request a variety of modifications including custom dials, bespoke straps, enhanced movements, case refinishing, and much more. We strive to cater to all your customization needs..

You can place an order by visiting our website and filling out the customization request form. Alternatively, you can contact our customer service team who will guide you through the process and help finalize your design.

Yes, all modified watches come with a one-year warranty covering the parts and services provided by Seiko Lab. Please note that additional modifications by third parties may void this warranty..

The completion time for a custom watch depends on the complexity of the modifications and our current workload. Typically, it takes between 4 to 8 weeks from the confirmation of your design to delivery.

Seiko Lab can both source a new Seiko watch for you or modify one that you already own. Please specify your preference when you submit your customization request.

The cost varies depending on the type and extent of modifications requested. Once you submit your design ideas, we will provide you with a detailed quote based on your specific requirements.

Yes, we offer international shipping. Shipping costs and times vary based on the destination. Please contact us for specific details regarding international orders.

Our design team will review your ideas and provide feedback on the feasibility and potential challenges. We work closely with you to ensure that the design not only meets your expectations but is also technically achievable.

We use a variety of high-quality materials ranging from premium leathers for straps, custom ceramics for bezels, to specialized metals and finishes for case modifications. We are committed to using materials that enhance both the aesthetics and functionality of your watch..

Due to the personalized nature of each custom watch, we cannot offer returns. However, we prioritize customer satisfaction and will work with you before and during the customization process to ensure your final product is exactly as you envisioned. If there are any issues with your order, please contact us to discuss potential adjustments.

Yes, we offer repair and servicing for Seiko watches, whether modified by us or others. Our skilled technicians can perform a range of services from basic maintenance to complex repairs. Contact us with details about your watch and the required services, and we will assist you.

While we strive to accommodate a wide range of customization requests, certain modifications may be limited by the physical and mechanical properties of the watch components. Our team will communicate any such limitations during the consultation phase to ensure your design is both practical and achievable.

Quality is paramount at Seiko Lab. We use only the finest materials and employ experienced watchmakers who follow strict quality control processes. Each modified watch is thoroughly tested to ensure it meets our high standards and functions perfectly before it is delivered.

Modifying a Seiko watch can change its original factory specifications, which might affect its resale value as a collector’s item. However, modifications are often sought after for personal enjoyment and unique customization, enhancing its value to you as the owner.

Caring for a modified Seiko watch involves regular cleaning, avoiding extreme temperatures and chemicals, and ensuring the watch is serviced regularly. We will provide specific care instructions based on the types of modifications done to your watch to help you maintain its condition and functionality.